Cancellation Policy

Easytofind has no monthly subscription and no minimum term, so there is no recurring payment to stop. If you simply stop recharging, your wallet drains as visitors open your page, and once it reaches zero the page pauses on its own. You are never billed again automatically.

To take your page offline without closing anything — a seasonal shutdown, renovation, or a break — set your shop status to inactive in the panel. Visitors then see an unavailability notice, no views are recorded, and nothing is deducted from your wallet.

Your content, wallet balance and invoice history are untouched. Switch the status back to resume.

Closing the payment window before completing a transaction cancels it. Nothing is charged and no wallet credit is added. If money left your account but no credit appeared, contact us with the transaction reference — see the Refund Policy.

Email easytofind4u@gmail.com from your registered address with the subject "Close my account". We verify the request and confirm before acting, because closure cannot be undone.

On closure:

• Your public page stops resolving immediately.
• Your uploaded images and videos are deleted.
• Unspent wallet credit is refunded if it falls within the refund window; otherwise it lapses.
• Invoices are retained for eight years, as tax law requires.
• Remaining account data is deleted within 90 days.

Download any invoices you need from Payment History before requesting closure.

Once an account is closed, its link is released. If you later reopen, the same link may no longer be available, so anything printed with the old address may stop working. If you plan to return, pausing rather than closing keeps the link reserved.

We may suspend or close an account that breaches our Terms & Conditions — fraudulent payments, artificially inflated views, or unlawful content. Where practical we warn first and give you a chance to put it right.

Accounts closed for fraud or abuse are not eligible for a refund of remaining credit.